Tideways plans differentiate in depth and breadth of insights into your application - no per server/host pricing

Fixed price per application
  • Basic
  • 89 € / application / month

    Suitable for small-sized applications
    Core application monitoring features
    Advanced profiling features
    Advanced exception tracking features

    • Unlimited PHP requests
    • 5 days of data retention
    • up to 10 traces per minute
    • 6 weeks of history
    • Separately track endpoints in up to 2 different services and 2 environments
  • Start Trial
Fixed price per application
  • Standard
  • 189 € / application / month

    Suitable for medium-sized applications
    Advanced application monitoring features
    Advanced profiling features
    Advanced exception tracking features

    • Unlimited PHP requests
    • 14 days of data retention
    • up to 25 traces per minute
    • 15 months of history including endpoints
    • Separately track endpoints in up to 5 different services and 3 environments
  • Start Trial
Fixed price per application
  • Pro
  • 429 € / application / month

    Suitable for large applications
    Advanced application monitoring features
    Advanced profiling features
    Advanced exception tracking features

    • Unlimited PHP requests
    • 30 days of data retention
    • up to 100 traces per minute
    • Unlimited history including endpoints
    • Separately track endpoints in up to 15 different services and 10 environments
  • Start Trial

Breakdown of Features

  1. MONITORING FEATURES
    BASIC
    STANDARD
    PRO
  2. Application Monitoring & Metrics
    5 days retention
    14 days retention
    30 days retention
  3. Breakdown Performance by Layer
    Yes
    Yes
    Yes
  4. Endpoint Overview
    Yes
    Yes
    Yes
  5. Detailed Endpoint Monitoring
    Yes
    Yes
  6. Breakdown Endpoint Performance by Layer
    Yes
  7. Separately Monitor Endpoints in Multiple Services
    Up to 2 different services
    Up to 5 different services
    Up to 15 different services
  8. Production Environments
    1
    1
    Multiple
  9. Staging Environments
    1 extra environment
    4 extra environments
    9 extra environments
  10. Cronjob and Worker monitoring
    Yes
    Yes
    Yes
  11. Slow SQL Monitoring
    Yes
    Yes
    Yes
  12. Maximum Number of Monitored Endpoints
    750
    1000
    5000
  13. Deployment Tracking
    Yes
    Yes
    Yes
  14. Alerts, Notifications and Integrations
    Yes
    Yes
    Yes
  15. Endpoint Alerting
    Yes
  1. PROFILING FEATURES
    BASIC
    STANDARD
    PRO
  2. Powerful PHP Profiler
    Yes
    Yes
    Yes
  3. Memory Profiler
    Yes
    Yes
    Yes
  4. Automatic Profiling on Production
    Yes
    Yes
    Yes
  5. Built-in Support for many PHP libraries, frameworks
    Yes
    Yes
    Yes
  6. Collected Traces per Minute
    up to 10 traces/minute
    up to 25 traces/minute
    up to 100 traces/minute
  7. Sampling: Slow Traces
    Yes
    Yes
    Yes
  8. Sampling: Least Recently Traced Endpoints
    Yes
    Yes
    Yes
  9. Tracepoints: Fine-grained control over Sampling
    Yes
    Yes
    Yes
  10. Trigger Callgraphs with Tracepoints
    Yes
    Yes
    Yes
  11. Trace Retention
    5 days
    14 days
    30 days
  12. Stacktraces for Spans
    Yes
    Yes
    Yes
  13. Max Number of Stacktraces per Trace
    Up to 10 spans
    Up to 50 spans
    All spans
  14. Custom Trace Variables
    Yes
    Yes
    Yes
  1. EXCEPTION TRACKING FEATURES
    BASIC
    STANDARD
    PRO
  2. Error and Exception Tracking
    Yes
    Yes
    Yes
  3. Retention of Error/Exception Data
    5 days
    14 days
    30 days
  4. History of Stacktraces and Context
    Yes
    Yes
    Yes
  5. Code Context for Errors/Exceptions
    Yes
    Yes
    Yes
  6. Deprecation Tracking
    Yes
    Yes
  1. HISTORY FEATURES
    BASIC
    STANDARD
    PRO
  2. Weekly Performance Report E-Mail
    Yes
    Yes
    Yes
  3. Historical View
    6 weeks
    15 months
    Unlimited
  4. Endpoint Data in Historical View
    Summary
    Summary
    Yes
  5. Error Data in Historical View
    Yes
    Yes
  1. OTHER FEATURES
    BASIC
    STANDARD
    PRO
  2. Soft Limit on Hosts (when not using Proxy)
    After 5 hosts
    After 10 hosts
    After 20 hosts
  3. StatsD Support
    Yes
    Yes
  4. REST API
    Yes
    Yes
    Yes
  5. REST API Hourly Request Limits
    250
    1000
    2500

FAQ

Can I mix different licenses inside one organization/account?

Yes, you can mix projects with different plans inside one organization/account. This gives you flexibility to choose different visibility and retention depending of the importance of the project.

Are production and staging of an application different projects?

No, a Tideways project has support for multiple production and staging environments. An application with staging and production environment can be covered by the “Basic” license already.

Is every micro-service I have another project in my micro-service architecture?

No, a Tideways project can be a monolithic or micro-service code-base and can be split into multiple “services” where the monitoring, traces and errors are tracked seperately.

What is data retention and how does it work?

Monitoring systems collect a vast amount of data and this has a huge effect on processing and storage costs. To be able to provide an affordable product to you, we have to limit the duration that we store monitoring and tracing data. Data that is older than the retention of your project is automatically purged. We aggregate high-level monitoring data into a historical view to allow comparison with old versions of your project in the past. The larger your license is, the longer we store historic data.

What happens when I reach the soft host limit for my project’s plan?

There are soft server limits for our monitoring plans starting at 2 for Flex, 5 for Basic, 10 for Standard and 25 for Pro licenses and Tideways automatically starts throttling all hosts in exceeding of this limit by collecting no traces and no endpoint details from them.

If you install the tideways proxy in your datacenter/infrastructure, then you can route all monitoring and trace traffic through the proxy, where it gets pre-aggregated and the host limits don’t apply anymore.

Running a proxy in your datacenter/infrastructure is free, no additional costs apply. We have customers connecting several hundred servers to Tideways using the proxy.

Do you offer long-term, fixed scope contracts as well?

Yes, all contracts can also be subscribed to on a yearly basis and include a one month discount compared to monthly pricing.

What payment methods do you accept?

For both monthly and yearly contracts we accept credit-cards and SEPA Direct Debit payments.

If your company is located in the European Union, we can also accept payment by wire transfer for yearly contracts.

What currencies do you accept?

We accept Euros and United States Dollar. You can pay with euros from every country, US Dollars is only available to companies from non Euro-countries.

The prices for USD are slightly different than euros, they are:

  • $ 109 for a Basic license
  • $ 229 for a Standard license
  • $ 519 for a Pro license

Are prices including or excluding VAT?

All prices are excluding VAT. We are based in Germany, which means that you have to pay extra VAT if you are based in Europe. Our payment provider handles the European reverse charge VAT process. If we cannot validate your VAT number we might charge you based on the European Digital Goods VAT regulations. Please be aware that for regulatory reasons we cannot sell Tideways to consumers living in Europe, you must provide a valid EU VAT number if you order from a European country.

International customers (Non-European-Union) do not have to pay VAT/sales tax.

Do you have special offers for non-profit organizations?

Yes, we can offer you considerable discounts if you are a registered non-profit organization (NGO) or education institution in the US or Europe and match our criteria. Please get in contact for more information.

How is my data secured and protected?

All data is sent to our servers using SSL encryption. We follow a “safe by default” policy and only transmit data that cannot contain personal data of your website users. Activating features which send additional data always explain potential risks.

On top of that you are in full control which additional data you want to send yourself.

We follow the European Data Privacy Regulation (GDPR) and our privacy policy includes all third party processors we work with and what data they process for what reason. In addition we sign data processing agreements (DPA) (German: Auftragsdatenverarbeitungsvertrag) with you if necessary.

Where do you store my data?

We are hosting Tideways in SysEleven’s data-centers located in Berlin, Germany and store all your account, monitoring and profiling data there.

What happened to request based pricing and how does it work?

Until January 2021 we also offered a request-based and not project-based pricing. See the pricing and features included in this old license. Only customers that are already subscribed to a Flex plan can continue to use it.

With the request based pricing, you can add as many projects as you want to Tideways but only up to a combined number of 5 million PHP requests in all of them.

These are the request-based plans with their monthly request limits and the following monthly price:

  • 69,- € up to 5 million requests / month
  • 129,- € up to 20 million requests / month
  • 299,- € up to 75 million requests / month

Upwards of 75 million requests you should convert individual projects to “Basic” licenses with unlimited requests. In return the sum of requests of all Flex (request-based) projects is thereby lowered below 75 million.

If you exceed the monthly limit for the first time, we will start notifying you of the exceeding limit on a regular basis via e-mail and in-app messages. If you are over the limit for a second month we will disable trace collection and all profiling trigger features. When the subscription is renewed the Profiler will be activated again until the limit is reached again in the new subscription period.