We have made various improvements to both PagerDuty and OpsGenie integrations now passing extra variables to alerts created in both systems. Additional information includes environment, service, application names, context information about response time, error rate and new exception alerts.
In addition alerts in both systems now include a backlink to the connected Tideways alert.
For PagerDuty we have also added a much simpler integration workflow using their simplified integration workflow. A single click in Tideways and confirmation in your PagerDuty account allows you to connect both services without the need to create and copyAPI keys around.